“Review: Bangkok Hospital Koh Samui From the moment you arrive at the entrance, you are well taken care of. Check-in is quick and efficient, and you are promptly directed to the appropriate department based on your health concerns. The hospital is very clean throughout, with a calm and pleasant ambiance that helps reduce stress during medical visits. The doctors and staff were excellent. Across multiple visits — including X-rays, scans, and follow-up appointments — I felt well cared for and professionally handled. Everything is conveniently managed in one place, including consultations, diagnostics, and medication (though prescriptions are noticeably more expensive than at local pharmacies). Payments and insurance handling went smoothly, and staff were generally helpful when clarifying billing and insurance matters. However, there is one serious issue that negatively impacted my experience: access to medical documentation. It was surprisingly difficult to obtain complete copies of my medical records. On several occasions, documents were either not handed over or only partially provided. When I requested full documentation related to my case, I felt uncomfortable — almost as if I was asking for something I was not entitled to. To be clear: any medical document written under my name is my legal right as a patient, and I expect to receive a full copy without resistance. Despite paying a significant amount for comprehensive medical investigations, I received only partial documentation. This lack of transparency was unsettling and left me with the impression that the hospital could improve greatly in respecting patient rights and trust — rather than making patients feel like they are simply a source of revenue. Overall, the medical care itself is very good, but the hospital must improve its procedures around record transparency and patient access to documentation.”