Celes

The hotel has two sections: an old wing and a new wing. The rooms in the new section are beautiful and comfortable, while the old section is at a much lower standard. Breakfast starts closing even 5 minutes before the official end time, and the staff seem stressed and eager to shut everything down. This happened every morning and felt a bit unpleasant. Housekeeping did not clear the used dishes from our room — cutlery, glasses, plates, etc. In addition, they did not provide enough towels and at times did not leave toilet paper. One day, the room was only cleaned late in the afternoon. Overall, we stayed in a beachfront villa, so the room itself was amazing. However, the service experience is very much in line with a 4-star rating, or perhaps even less. The hotel restaurant is extremely expensive.

Mixed but enjoyable! The rooms are large and well kept. The service, while friendly, was painfully slow. We waited around half an hour for the pre-check in, then when we went back to finalise check in and pick up our room keys it took even longer. We were told to sit and wait while others checked in, with no queue management, so people who arrived later checked in before us. Quite frustrating, especially for a one night stay. The pools are very nice and the bar/restaurant has a lovely view and good cocktails with a reasonable happy hour. Pizza was a little unusual but nice enough! Breakfast spread was very good. The location is good. It’s on a very main road like many of the resorts in samui and so leaving the hotel wasn’t very pleasant. Inside the resort feels sufficiently insulated from the road though and the beachfront is beautiful.

We had a wonderful stay here 🤍 Even though we had a small issue with the door during our stay, the staff handled everything incredibly quickly and professionally, without interfering with our trip at all. They made the whole process very easy and stress-free. The breakfasts were excellent every morning as well; so fresh and delicious! Thank you for such a lovely experience, we would happily stay again.