Chaweng Buri

Considering the price compared to other hotels in the area, this hotel offers excellent value for money. The rooms are spacious bungalow-style cabins, and the location is fantastic, with easy access to everything nearby. The hotel is also very clean and well maintained. The only downside for me was that the bathrooms still have bathtubs instead of separate showers, which may not be as convenient for some guests. The highlights of my stay were definitely the gym and the location. Overall, I would happily stay here again and would recommend it to anyone looking for a comfortable and affordable place in the area.

We absolutely loved our stay at Chaweng Buri Resort in Koh Samui. The location is beautiful, the beach access is amazing, and the overall vibe of the resort was peaceful yet lively at the same time. A special mention to Kris at the reception — his hospitality, warmth, and professionalism truly made our experience even more memorable. He went above and beyond to make us feel welcomed and comfortable throughout our stay. The staff, service, and atmosphere were all top-notch. Highly recommended for anyone looking for a perfect stay in Chaweng. We’ll definitely be coming back again.

I am writing to express my extreme dissatisfaction regarding my stay at your hotel. Unfortunately, what should have been an enjoyable experience turned into one of the worst hotel experiences I have ever had. The most serious issue was the discovery of a cockroach inside my pillow. Finding such an insect in the very place where a guest is expected to sleep is absolutely disgusting, unacceptable, and raises serious concerns about the hygiene standards of your establishment. This is not a minor inconvenience; it is a major sanitation issue that completely ruined my sense of comfort and security during my stay. Beyond this shocking incident, the room itself was far below expectations. It lacked natural light, making it feel dark and unpleasant throughout the day. The bathroom was outdated and poorly maintained, giving the impression that the facilities have not been properly renovated or cared for in a long time. On top of that, the constant noise from passing aircraft made it extremely difficult to rest and enjoy the stay. What disappoints me even more than the condition of the room is the way this situation was handled by both the staff and management. I expected professionalism, accountability, and a genuine effort to resolve a serious problem. Instead, I was offered complimentary transportation worth only a few euros. Frankly, this felt insulting considering the severity of the issue. Finding a cockroach inside a pillow is not something that can be brushed aside with a token gesture equivalent to a few euros. The manager completely failed to demonstrate effective leadership or provide a meaningful solution. At no point did I feel that the seriousness of the situation was properly acknowledged. Rather than addressing my concerns with care and professionalism, I was left with the impression that the hotel simply wanted the matter to disappear as quickly as possible. To make matters worse, when I continued to seek a proper resolution, I was informed that your latest response would be your “final response.” This is particularly frustrating because that response did absolutely nothing to solve the problems I experienced. Simply declaring a response to be final does not erase the fact that a guest found a cockroach in their pillow, nor does it compensate for the poor condition of the room, the excessive noise, and the overall negative experience. Closing the conversation without offering a genuine solution is not customer service; it is avoiding responsibility. Overall, this experience reflects poorly on both the hotel’s hygiene standards and its management practices. I am deeply disappointed by the lack of professionalism, the inadequate handling of a serious complaint, and the complete absence of a satisfactory resolution. I sincerely hope that you will reconsider the way this matter has been handled and take the necessary steps to improve both your hygiene standards and your approach to guest complaints. I look forward to hearing from you with a response that genuinely addresses the issues raised rather than dismissing them.