Coconut Grove Hotel

AVOID AVOID AVOID!! The second we came into the room we saw that all of the bedding was dirty and had holes in it. We went down to the reception and asked them to kindly change our bedding on all of the beds and after some bickering they agreed. When we came back to the room after dinner we saw that only one of the beds had been changed. We also realized that the WiFi didn’t work in our room. So we went down to the reception and asked why only one of the beds were changed. She told me that I was wrong and they had changed everything. Only when I said that I had proof of the before did they even lift a finger and said that maybe they hadn’t changed the pillows and the blanket. When I asked them about the WiFi and that it didn’t work she just told me you have to stand ”by the door”. When I said that it was weird and if they have it in the listing they should have it in the rooms. Do you want to guess what she said to me? It is free so it is not a big deal. It was not free, I PAID for my stay here where WiFi is INCLUDED. Then she started to ”threaten” us that she would cancel the booking and that we would have to find another accommodation, who even does that?? Do you also want to guess what we find while they are changing our bedding, MOLD on the pillows. Is this a joke?? With this long review I just want to tell you that is you want the BAREMINIMUM in terms of costumer service and cleanliness you should avoid this place at all costs!!!!!

Coconut Grove If you don’t mind a budget experience, this is your place as this is not the Taj Mahal. Sometimes I look at these reviews and wonder why people expect a 5 star experience when they only have a 1 star budget! This place has a perfect location with a 1 minute walk to the strip and a 3 minute walk to the beach front. It is on the same property as a beach club(photo) in which you have access to(just order a mango smoothie) which will have 2 additional pools, a restaurant, live DJ, and an amazing beachfront. The rooms are basic and dated but huge and the beds are comfy. The staff are VERY friendly as well. Make sure you ask for the rooms away from the main road as they can be a bit noisy at night. And yes, there are 3 stories so if you are disabled or out of shape to the point where you cannot walk 2 flights of stairs, this place is not for you. We will definitely be back!

I can said this hotel are not worth even a star. 3rd floor no lift 🛗 to go up with alot of luggage some more, and the staircase step are really dangerous when walk up and down with carrying luggage. Room area quite bad, no hair dryer, heater are broken all the way come out hot water only. Bedroom and Bathroom are very old, definitely not worth with the price. and one things is so unacceptable this kind of what such hotel getting deposit a 1000 bth collect.i know that's refundable, but I feel..haiz....I leave in Koh Samui this trip with total 6 night in Lamai area and Chaweng. few hotel all very Nice and clean even 4-5star they also didn't even collect the deposit. It is so funny this type of nothing hotel collect the deposit. Without hair dryer is my first meet in hotel. Unbelievable.