HL Rent Cars & Bikes

We rented a 125cc scooter for five days. Everything went smoothly, quickly, and easily. Unfortunately, I fell once while starting off and caused some minor damage. No problem, I was happy to pay for the damage in a reasonable manner, as I am ultimately responsible. However, I disagree with the final damage bill. They are charging me for replacing parts that I'm quite certain will never be replaced. Additionally, they charged me 200 baht for delivery, which never took place. We picked up and returned the scooter ourselves on foot. All in all, I feel cheated and ripped off at the end of the rental period. There's no way this repair is worth 1300 baht. See attached photos. The scooter itself was in good condition and didn't let us down. The staff is reserved and seems very bored and not very friendly.

Hello, I would like to express my complete dissatisfaction with the experience of renting three motorbikes from your shop. From the very first day, we faced serious and dangerous problems: 1. On my motorbike, the screws on the exhaust were missing, causing the exhaust to constantly bounce up and down during every ride. Besides being extremely annoying, it was also very unsafe. 2. My friend’s motorbike had a dead battery, which you fixed once, but the very next day it failed again and left him stranded in the middle of the road. This clearly shows a lack of proper maintenance and technical inspection. 3. The third motorbike was missing a screw from the axle, which caused my friend to slip and fall. This is not just negligence — it is a serious safety issue and could have resulted in a much worse accident. Additionally, your overall behavior was disappointing. You did not respond promptly, you did not show willingness to help, and you insisted that the motorbikes were “new”, while in reality they were in terrible and dangerous condition. Such an experience is unacceptable, especially when dealing with vehicles used by tourists who rely on your professionalism and reliability. I hope you take our feedback seriously so that no one else has to go through a similar situation.

The best rental place and experience I had in Thailand. Brand new, well maintained motorcycles. I had a brand new 300cc Yamaha Zeus with LED headlights. Great service, free helmet choice, very good prices! I would 100% recommend.