Kirikayan Luxury Pool Villas

i paid for a full-year rental at Kirikayan, which used to be a proper hotel before COVID and has now turned into some kind of low-effort residence/apartment complex. The price I paid was extremely high compared to the terrible quality of both the service and the apartment itself. Since the day I arrived, I've had constant issues with the hot water: the heater (Leuleu?) only delivers cold water or barely lukewarm at best, and the water pressure is ridiculously weak. It's been over a month now, and despite repeatedly reporting it, nothing has been properly fixed. They come, say

The villa we are currently staying in has an acceptable layout, however, the facilities are clearly outdated. What is most unacceptable to me is that the basic standard of cleanliness has not been met. For example: • Simply walking barefoot on the floor immediately leaves my feet completely black, which indicates the floor has not been properly cleaned for a long time; • When opening the wardrobe, the clothes rail is covered in thick dust — wiping it once leaves visible dirt. For a rental villa, regardless of its positioning or price range, basic cleanliness and hygiene are fundamental requirements, not optional. Unfortunately, this standard has not been met, and this is the part I find most difficult to tolerate. I hope this issue will be taken seriously and that a clear solution can be provided as soon as possible.

I paid for a full-year rental at Kirikayà. What used to be a decent hotel before COVID has turned into a poorly managed apartment/residence complex with very low standards. The price I paid is outrageously high compared to the terrible quality of the service and the apartment itself. Right from the start, major issues with the hot water: the heater (Leuleu?) only gives cold or barely warm water, and the pressure is extremely weak. More than a month later, despite reporting it almost daily, nothing has been properly fixed. They come, say “it’s done”, pretend it’s resolved every single day, but it’s exactly the same. They clearly take people for idiots. There are at least 23 things broken or wrong in the apartment. I didn’t even complain about most of them because I’m an easy-going person and don’t ask for much. But when I asked the staff for basic help (carrying a sofa from security to my unit), they immediately asked for extra money because “it’s not in their job”. Yet when it’s about fixing serious problems like hot water or pressure, they do nothing or just lie about having fixed it. The staff does whatever they want — or nothing at all. Promises mean zero. “Yes yes it’s fixed” = still broken. The owners/management are completely absent and don’t care about the residence. It’s pure neglect and messing people around. I strongly do NOT recommend anyone to rent here at Kiri Cayenne. Save your money — the price is way too expensive for this level of lies, poor service, and total lack of care.