Mai Samui Beach Resort

Very disappointing and unsafe experience - stay away This hotel is extremely run down and dirty. We booked 5 rooms. When we arrived, we were given rooms and then moved to other rooms due to the smell of mold and renovations - and in the new rooms each room had a different serious problem. In one room there were exposed electrical wires. In another room, there was no hot water. In one room the toilet wouldn't flush. In another room, there were termites on the bed and their droppings fell on the mattress, which caused me to develop a rash on my chest and shoulders. The towels smelled bad. The swimming pool looked like a frog pond. The dining room was very dirty. The entire hotel is poorly maintained - everything is broken and outdated. The beach bar was the dirtiest I have seen in all 7 times I have visited Thailand. The mattress had brown stains on it. The curtains were stained. The balcony door wouldn't lock. The food was hostel standard at best. There were cobwebs on the ceiling. The water dispenser/path near the dining area was full of garbage. Everything is broken, old and not maintained at all. I highly recommend staying away from this hotel.

- Architectural a very nice place where our room is situated at the poolside. - Nice big rooms with a lot of space. - As always in Thailand very polite and helpful service both at reception, restaurants and cleaning. - The beach was actually quite a disappointment with a lot of dead corals making it very hard to go into the ocean for a swim and the tide made the beach dissappear. The ocean was on the other hand very warm. - The breakfast restaurant was a bit too small and often we had to wait for a table.

The hotel is located quite far from town and feels a bit isolated, so having your own car or transportation is necessary. Upon arrival, there were no security guards to guide us to the parking area, so we had to figure it out ourselves. When entering the lobby, there was only one staff member sitting there, but no greeting or acknowledgment. I had to approach and inform them that I was checking in, and they seemed unsure about the process. I had to wait until another staff member came to assist. The hotel itself is very beautiful, with a lovely landscape. The room is nicely decorated with a good layout, but it feels a bit outdated and could benefit from renovation in the future. Also regret that the beach is not friendly to swim as a lot of scree. Cleanliness needs improvement. Ex. Swimming pool is look green! There was quite a lot of dust in the room, no slippers were provided, and the floor felt sticky when walking. Coffee and tea bags were provided, but there was no kettle. I would also avoid using the bathtub, as there was sand and dirt, and the water turned brown. Breakfast was good, with a variety of options. The Thai food section was especially delicious. Restaurant staff were average, but it’s best to avoid peak times as there are limited tables and the area feels too small for a resort of this size. When we arrived, there were no staff to check our room number or guide us. It felt like a self-service setup, and we had to stand and figure out what to do next or where to sit. I even had to ask other guests if I could share a table. Luckily, I only stayed for one night at this price. I would highly recommend that the management team review and improve the operations, service, and staff training. It’s quite unfortunate because the hotel itself has a beautiful beach and landscape, but overall, it does not meet expected standards. 06/03/2026