Matcha Samui Resort

Very nice stay in a great location directly on Chaweng Beach. At first, the two separate hotel buildings felt a little confusing, but after the first day it became very easy to understand and move around. The room service and housekeeping worked perfectly throughout the stay. I was especially impressed by the shower water pressure and the stable water temperature, which was honestly one of the best experiences compared to several other places I have stayed in Thailand. The pool area and beach area were both very relaxing and well maintained. The staff were friendly, helpful, and professional. The location is also excellent, with many restaurants, shops, massage places, and nightlife within walking distance.

This stay was a complete disappointment and far below acceptable standards. The hotel was under major renovations, causing constant and unbearable noise throughout our stay. There was absolutely no disclosure of these renovations anywhere at the time of booking. Had this been clearly stated, we would never have booked this hotel. The elevator was not working, creating serious inconvenience. The rooms smelled strongly of sewage, making them unpleasant and unacceptable to stay in. The breakfast was poor, very limited, and lacked any variety. The rooms themselves are old, outdated, and in urgent need of renovation. Despite all these serious issues, the hotel refused to cancel our reservation or offer any refund, which we found highly unprofessional and unacceptable. Overall, this hotel failed on every level. We strongly advise others to avoid booking until all renovations are completed and the hotel meets basic hospitality standards.

I had a wonderful stay at this hotel. Everything exceeded my expectations—from the cleanliness of the room to the friendliness of the staff. The location is very convenient, making it easy to get around. The atmosphere was comfortable and relaxing, and I truly felt welcomed throughout my stay. I would definitely come back again and highly recommend this hotel to others.