“We visited Pi Samui Beach Restaurant to eat and relax. The location is beautiful and the place itself looks great, which is why it was disappointing that the overall experience didn’t match the setting. Especially considering the prices. First, the menus were in very poor condition. They looked like they had been soaked in water and dried again, wrinkled, worn, and not something you expect from a restaurant at this level. Small details like this matter more when you are paying premium prices. The food was not okay. The pasta bolognese I ordered was undercooked, which made it unpleasant to eat. We also ordered coconuts, and both seemed old or not fresh. The flesh was very difficult to scrape off, which usually indicates that it has been sitting too long. The service was also not particularly nice. It felt like the smiles were forced and not genuine, which created an uncomfortable atmosphere. At one point I went for a swim with my child, and when we came back we were told not to sit on the chair to prevent future guests from getting the cushions wet. While we understand the concern, the way it was communicated didn’t feel welcoming. A better solution would have been to offer a towel to sit on, or move us to another table with chairs without cushions. We were not offered any alternative or choice. We had visited this place before quite some time ago, and the experience back then was completely different. There was an exceptional English gentleman who really represented the entire place. He greeted us with a genuinely warm smile and made sure we had everything we needed. We truly felt special because of his service, and that is one of the main reasons we decided to come back. Unfortunately, he was not there this time, and it seems that since then the service has dropped significantly and the overall quality has been lowered,while the prices remain the same. Service should never be underestimated, no matter what the customer orders. Good service is what makes guests feel welcome and is often the reason people choose to return. This place has a lot of potential because the location is genuinely beautiful. But when it’s not cheap, details matter, service, food quality, and overall professionalism. With some improvements, this could easily become a great spot again. For now, the experience did not live up to expectations.”