Samaya Wellness Resort

My girlfriend and I stayed at Samaya Wellness Resort for six nights and overall had a mixed experience. Upon check-in, we encountered a leaking fridge in our room, which staff addressed promptly. However, we also discovered there was no hot water and had to report this separately; it was resolved the following morning. While the issues were handled efficiently, it was not ideal after a long day of travelling, particularly as one of us was feeling unwell and hoping for a hot shower. The room itself was pleasant. While it is clear that some areas could benefit from a bit of TLC, this did not significantly detract from our stay. On our third night, we were unfortunately woken at around 4:30am by a neighbouring couple arguing loudly, which was both unsettling and frustrating, especially as we had an early boat trip the next morning and ended up with very little sleep. To their credit, the staff handled the situation quickly and professionally, and were very accommodating once we raised the issue. We were able to change rooms, experienced no further disturbances, and enjoyed a nicer view thereafter. We had seen prior reviews mentioning an air conditioning smell, which we did notice slightly, though it was not severe. The staff throughout our stay were consistently friendly, welcoming, and helpful. The pool area was a lovely space to relax, the bed was comfortable, and the resort is well suited for a short stay or for guests who plan to be out exploring, as it provides all the essential amenities. In terms of location, the resort is situated on a very busy road, which can make access a little challenging, and road noise may be a consideration for some. That said, from our room we did not experience any noticeable noise. Overall, the resort has a lot of potential, and with some maintenance upgrades, it could offer an even better guest experience.

Unfortunately, our experience at this hotel was very disappointing. We were assigned a room facing a main road with constant and extremely loud traffic noise. It was impossible to sleep during our first night. For a hotel that promotes wellness and relaxation, this was unacceptable. We immediately informed reception and politely requested a quieter room. We were not asking for an upgrade or a sea view, only a room where we could rest. The only alternative offered was another room in the same noisy area, and we were told that any quieter room would require paying extra. We felt that our concerns were not taken seriously and no real solution was provided. Due to the lack of sleep and the way the situation was handled, we decided to check out early and relocate to another hotel. This was a very stressful start to our vacation, and we lost valuable time dealing with an issue that should never happen in a wellness resort. We would not recommend this hotel to travelers who value rest, tranquility, or professional guest care.

Over all the hotel is beautiful with relaxing vibes. But... I arrived after a long day of flights, and unfortunately the experience started badly. The receptionist gave me a lower-category room, explaining that my original room had a water leakage issue. I had booked this room 5 months in advance, so this didn’t make sense, especially when the hotel clearly had availability. After waiting about another 40 minutes while she spoke to her manager, I was finally given the room I originally booked. I specifically asked if everything was fine with it, and she assured me there was no issue. The next night, I found out that wasn’t true. In the middle of the night, the entire bathroom flooded, and water spread into the entrance and carpet, likely from the neighboring room. It was actually dangerous, and I almost slipped. Instead of relaxation, the stay felt frustrating. It’s a shame, because the hotel itself has good potential. the pool is nice and the beach is beautiful. But the management is clearly lacking. I also didn’t receive any apology or compensation throughout my 8-night stay. One more note: the bed is quite hard, so keep that in mind if you prefer a softer mattress.