Resorts
White Sand Samui Resort
★4.1(437 reviews • 437 Google, 0 Site)
Welcome to White Sand Samui Resort, your serene retreat on the pristine shores of Lamai Beach. Nestled among the natural beauty of Koh Samui, our intimate resort offers a blend of elegance and tranquility, perfect for couples and families seeking relaxation and adventure.
With years of experience and a dedicated team, we offer a local presence that ensures reliability and expertise. Our commitment to quality and customer satisfaction sets us apart as your trusted partner in paradise.
“This is NOT 4*!! White Sands could and should be 4*. The location is beach facing, the pool areas are pleasant and the rooms are comfortable and well appointed. The issue seems to be that it is managed dreadfully and seems to focus on penny pinching rather than good customer service (not 4*). The reception staff are rude and unhelpful (the way they have been trained I guess). I have attached photos to demonstrate the state of the place etc. When we arrived (Friday evening) we were told that our room would not be available until the next day so they were 'upgrading' us. We had booked the room 8 months ago and did not want to move rooms after unpacking. There was no management on site as 'it is the weekend'! Eventually after 30 minutes of phone calls we eventually sorted out a solution. This whole experience is not 4*. We were told they regularly overbook and then try and sort it out. There are two sets of steps to the beach. One is completely dilapidated and blocked off and one is a mess and pretty dangerous (not 4*). The sunbeds on the beach are very old and uncomfortable and no sunbeds have any cushions (not 4*). There are not enough sunbeds and yet the resort invites passing tourists to use the sunbed you have already paid for, for THB500 a day (not 4*). The towels in our room were old, frayed and dirty (not 4*). The quilt (duvet) was old and lumpy and took two changes to find one that wasn't (not 4*). The restaurant furniture is very basic and uncomfortable flat hard wood (not 4*). Housekeeping had to ask permission to give us more tea and coffee as there was only one coffee each and one tea each in our room (not 4*). There is a list of fines on the wall for damage/loss of everything, including even the mattress (I have never seen this in a 4* hotel). There was a power outage by the power company for a whole day (these things happen), which meant breakfast ended an hour early, but apart from a small notice in reception, it was not communicated at all to the rooms (not 4*). The general attitude of the reception staff, the junior managers and even the general manager was the most unprofessional and non hospitality I have ever experienced. We have travelled for 2 months across Malaysia, Borneo and Thailand and this is the worst hotel we have stayed in. It needs some money spending and a complete management overhaul. The staff at the bar/restaurant were great and very customer focused (especially MrA).”
White Sand Samui Resort is located at 124, F23R+V7R, 5 ตําบล, Tambon Maret, Amphoe Ko Samui, Chang Wat Surat Thani 84310, Thailand, in Koh Samui, Koh Samui, Thailand.
You can reach White Sand Samui Resort by calling their phone number: 095 284 6999.
Their typical opening hours are: Monday: Open 24 hours, Tuesday: Open 24 hours, Wednesday: Open 24 hours, Thursday: Open 24 hours, Friday: Open 24 hours, Saturday: Open 24 hours, Sunday: Open 24 hours.
Yes, you can visit the official website for White Sand Samui Resort at https://whitesandsamuiresort.com/ for more details, services, and online inquiries.
“The good: the staff are courteous, pool is beautiful and bed is comfortable. The breakfast is good with lots of options. Housekeeping service was good with fresh bottled water provided daily. The not-so-good: we only had hot water two out of four nights. We were “upgraded” from a pool access room to beach front villa, but I don’t think this was an actual upgrade. The room just generally needs some care. Lots of little things needing repair such as the hole in the floor behind the tub, or the broken wood by the entry door lock. There was also a pit of garbage dug into the sand in front of the tree in front of our beach view. Loungers on the deck would have been nice. The air conditioner points directly at your face while in bed, even after adjusting it as much as we could, and it’s too hot to turn it off. Overall not a bad stay… just needs some care throughout the property and rooms.”
“Had an amazing stay here, the area is a bit quieter than places like fisherman's market that we visited but the beach and hotel make up for it and some. Breakfast is nice ,the staff encorage the kids to eat and the kids really enjoyed interacting with the staff, especially Mr A and Min they were really fun and friendly! The beach is so good on some days the waves are nice, sometimes they do barbecues on the beach in the evening. Would highly recommend”
“SCAM! When we came to ask about the pool day pass, we were told that the 500 THB per person was a minimum spend, just like almost everywhere else in Koh Samui. But when it was time to pay the bill, we were told that it only covered pool access. On top of that, there was a happy hour from 12 PM to 2 PM with a buy-one-get-one-free offer, but because we didn’t specifically mention it when ordering, they refused to apply it. It’s simply theft! All of this for a place that feels half abandoned, with extremely overpriced food for the tiny portions served. Avoid this place at all costs — don’t go there if you don’t want to get scammed!”
“Rooms are spacious and clean but the area is awful. The air conditioning in the rooms doesn’t work very well. You have to go down a dirt road with a lot of pot holes and 0 lighting to get to this hotel. I thought we were in a saw movie driving down that road and I had a lot of trouble getting rides out of the place.”
White Sand Samui Resort specializes in: beachfront resort, Koh Samui, luxury accommodation, Thai cuisine, wedding venue.
White Sand Samui Resort has an average rating of 4.1 out of 5 stars based on customer reviews.